Clients Charter
The Ministry of Environment, Water and Agriculture continues its tireless efforts to build strong
relationships with its customers, adopting global best practices in serving them to achieve maximum benefit
for both parties. Accessing the Ministry's portal or any of its services constitutes unconditional
acceptance of the terms and conditions of use. This applies to registered and unregistered users as of the
date of first use.
Responsibilities of the Ministry of Environment, Water and Agriculture
Use of the portal remains at the visitor's own risk. The portal administration shall not be liable in
any way for any loss or damage of any kind that the user may incur due to their use of or visit to the
portal, or their reliance on any statement, opinion, or advertisement on the portal, or for any damage that
may result from any delay in operation, communication failure, internet access problems, equipment or
software malfunctions, or the behavior or thoughts of any person accessing this portal.
Help and Support
The Ministry has dedicated a section for customer assistance and support, where portal visitors can find
all the assistance they need and meet the needs of other beneficiaries. Therefore, the Ministry has
diversified its published content to include all categories, in addition to detailed information and links
to other forms of assistance, such as publishing news, reports, and statistics that reflect all the
Ministry's activities and projects.
Privacy and Confidentiality of Information
The Ministry of Environment, Water and Agriculture is committed to using the latest methods and
technologies and employing international best practices to ensure the confidentiality of information for
various beneficiaries, as detailed in the "Privacy Policy."
It also strives to provide mechanisms for communication and participation. The Ministry's Beneficiary
Services Department is committed to interacting, responding, and answering inquiries received from
beneficiaries through various communication channels.
Electronic Service Standards
The Ministry is making every effort to reduce the time required to browse the website to no more than 4
seconds, with an operational uptime of no less than 99.9%.
Customer Responsibilities
Based on the Ministry of Environment, Water and Agriculture's commitment to providing the best user
experiences for its services, the Ministry of Environment, Water and Agriculture's portal requires its
users to commit to a number of responsibilities to maximize and achieve the desired benefits. These
responsibilities include the following:
Restrictions on Use
- By using the Ministry of Environment, Water and Agriculture's portal, visitors agree to refrain
from the following:
- Providing or uploading files containing software, materials, data, or other information that the
visitor does not own or for which they do not have a license.
- Using this portal in any way to send any commercial or unsolicited email or any similar misuse of
the Ministry of Environment, Water and Agriculture's portal.
- Providing or uploading files to this portal that contain malware, viruses, and/or corrupted data.
- Publishing, advertising, distributing, or disseminating material or information that defames
reputation, violates laws, is pornographic, obscene, violates Islamic teachings, or violates public
morals, or any illegal material or information through the Ministry of Environment, Water and
Agriculture's portal. Participating through the Environment, Water, and Agriculture Portal in
illegal or unlawful activities in or outside the Kingdom of Saudi Arabia.
- Advertising on the Environment, Water, and Agriculture Portal any product or service that would
cause the Portal to violate any applicable law or regulation in any field.
- Using any means, software, or procedure to obstruct or attempt to obstruct the proper operation of
the Environment, Water, and Agriculture Portal.
- Taking any action that imposes an unreasonable, repetitive, or disproportionately large load on the
Environment, Water, and Agriculture Portal's infrastructure.
Proprietary Rights
This Portal is technically supervised by the Information Technology Department, a department affiliated
with the Ministry of Environment, Water, and Agriculture in the Kingdom of Saudi Arabia. All materials
available on this Portal, including information graphics, software, and content, are protected by copyright,
trademarks, and other forms of proprietary rights.
Since the main objectives of the Ministry are to preserve the environment and natural resources and their
sustainable development, achieve water security and sustainable food security, provide high-quality
sustainable product services, and activate the participation of the private sector and the role of
associations and non-profit institutions, only personal users and non-profit users are allowed to benefit
from the content of the portal and any information published on it, with the need to indicate that the
portal of the Ministry of Environment, Water and Agriculture is the source of that content and that
information.